Atomic SLA DotNetNuke Support is the world's premium support package for DotNetNuke infrastructures.  Unlike many companies who rely on service level agreements as a last resort, Atomic SLA is the first choice for companies with mission critical DotNetNuke infrstructures.  Atomic SLA gives you 24/7/365 access to the world's leading DotNetNuke professionals who are standing by, waiting to solve your hardest technical problems.

Atomic SLA is company-wide coverage for your entire DotNetNuke stack of technologies.  We promise that with our Atomic SLAs you will get:

  • Engineering experts with incredible industry experience and knowledge available to you 24/7/365.
  • Staff who are always ready, willing, and able to take your call and solve your hardest problems.
  • Unmatched knowledge of DotNetNuke – so we can fix your problem the very first time you call.

Unlike other companies that dabble in all things hosting, PowerDNN has a team that is completely focused on supporting DotNetNuke. If your DotNetNuke application is mission critical, Atomic SLA is the only service that you access to the professionals you need exactly when you need them.

Bronze SLA $500/year
Silver SLA $2000/year
Gold SLA $5000/year
AtomicSLA Response
Maximum Response Time 12 Hours 8 Hours 4 Hours
Availability 24 / 7 / 365 24 / 7 / 365 24 / 7 / 365
Open Tickets via EMail
Open Tickets via Phone
PriorityNow Ticket Escalation
Dedicated Account Representative
Incidents
Total Incidents 5 10 20
Incidents per Quarter 2 5 8
Diagnostic Services
DotNetNuke AJAX Configuration
DotNetNuke Webgarden Configuration
Core DotNetNuke Modules
DotNetNuke Webfarm Configuration
DotNetNuke Support
DotNetNuke Core Framework
Standard DotNetNuke Modules
DotNetNuke Search Engine
DotNetNuke Scheduler
DotNetNuke EMail System
DotNetNuke Database Optimization
Supported Languages
ASP.NET 1.1, 2.0, 3.0, & 3.5
ASP.NET AJAX
Classic ASP
PHP 4 & PHP 5
Perl
Python
Custom MIME Types
Custom Error Documents
Supported System Components
DotNetNuke Versions 4.x - 5.x 3.x - 5.x 1.x - 5.x
Operating Systems Windows 2003-2008 Windows 2003-2008 Windows 2003-2008
SQL Server SQL 2005-2008 SQL 2005-2008 SQL 2005-2008
IIS Version IIS6.0 - IIS7.5 IIS6.0 - IIS7.5 IIS6.0 - IIS7.5
Control Panels Plesk 8.x - Plesk 9.x Plesk 8.x - Plesk 9.x Plesk 8.x - Plesk 9.x
EMail Systems Smarter Mail Smarter Mail SmarterMail & MailEnable
FTP Servers Gene6 Gene6 Gene6 / MS FTP

AtomicSLA Services provide expanded diagnostic support for your hosting environment. AtomicSLA should not be confused with pre-paid consulting.

All AtomicSLA Support Incidents cover the full system as provided, but may not necessarily extend to custom or third party alterations.


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